Return Policy

We hope you love your purchase, but if for any reason you're not completely satisfied, you are welcome to return your item(s) within 14 days of receiving your order.

Please note the following conditions:

Items must be returned in their original condition, unused and with all original packaging.

You are responsible for the return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Once we receive and inspect the returned item(s), we will process your refund within 5–7 business days.

To initiate a return, please contact us at [your email] with your order number and reason for return.

Thank you for shopping with us!

Terms of service

By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General By placing an order on our website, you confirm that you are at least 18 years old or have permission from a parent or guardian. We reserve the right to update or modify these Terms at any time without prior notice.

2. Products and Pricing
All prices are listed in DKK and include VAT unless otherwise stated. We strive to display accurate product descriptions and prices but cannot guarantee that all information is always correct. We reserve the right to correct errors and update product information at any time.

3. Orders
Once your order is placed, you will receive an order confirmation via email. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order for any reason.

4. Payment
Payment must be made in full before the order is processed and shipped.

5. Shipping and Delivery
Delivery times may vary depending on your location. We are not responsible for delays caused by third-party carriers or customs.

6. Returns
Please refer to our Return Policy for full details on returns and refunds.

7. Liability
We are not liable for any indirect or consequential losses, including but not limited to loss of data, profits, or business interruption.

Privacy policy

At Mycelium we are committed to protecting your personal data and ensuring your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

1. Information We Collect

We collect the following information when you visit our website or make a purchase:

Name, address, and contact details

Payment information (processed securely via our payment provider)

Order history

IP address and browsing behavior (via cookies)

2. How We Use Your Information

We use your information to:

Process and fulfill your orders

Communicate with you about your order or account

Improve our website and customer experience

Send newsletters or promotional emails (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your data with trusted third parties who help us operate our website and deliver services (e.g., payment processors, shipping providers), but only when necessary.

4. Cookies

We use cookies to improve your browsing experience and analyze site traffic. You can adjust your cookie preferences in your browser settings.

5. Your Rights

Under GDPR, you have the following rights:

The right to access the personal data we hold about you

The right to correct or delete your data

The right to withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [your email].

6. Data Security

We take appropriate security measures to protect your information from unauthorized access, alteration, or disclosure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.